Shipping & Returns

Shipping

After placing order, please allow 1-3 business days for the order to be processed. You will be notified via email when the order is processed and shipped out. All orders will ship out USPS Priority Mail (48 continental US stated), unless otherwise specified by customer, additional fees may apply.

International Shipping

All international orders are shipped via USPS First Class Mail. We ship the products under appropriate product codes for duties and taxes and we declare the purchase price of the pieces.

Please be aware that shipping to international destinations may be subject to local customs fees or duties. Every country has different procedures for incoming packages. Iris Jewelry Collection does not have information on customs or duties and cannot estimate these charges. Please check with the proper authorities before placing an order. All international orders require payment of customs fees before delivery, Iris Jewelry Collection is not responsible for non-paid import taxes, nor will Iris Jewelry Collection issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. 

 

Return Policy

If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund within 30 days of the invoice date. Original shipping charges are non-refundable. Items returned must be in original condition with tags attached and be returned in original packaging. Items must be unworn, unaltered, and unwashed. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Requests for refund or exchange of merchandise purchased must be accompanied by the original receipt. All sale items are FINAL SALE and may not be exchanged or returned.